Effective Date: 07/02/2025
At Essential Aromatic Elements (“Company,” “we,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and interact with our services. By accessing or using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
When you interact with our Site—such as by filling out contact forms, subscribing to our newsletter, or placing an order—we may collect personally identifiable information (“Personal Data”) including:
- Your name
- Email address
- Mailing address
- Phone number
- Payment information (when processing transactions)
b. Usage Data
Our servers automatically collect information that your browser sends whenever you visit our Site. This data may include:
- Your IP address
- Browser type and version
- Device information (e.g., operating system)
- Pages visited and the time and date of your visit
- Referring website addresses
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, remember your preferences, and analyze site traffic. You may adjust your browser settings to refuse cookies, though this may impact your ability to use certain features of our Site.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our Site and services
- Improve, personalize, and expand our Site
- Understand and analyze how you use our Site
- Process transactions and manage orders
- Communicate with you, including sending updates, marketing communications, and customer support messages
- Comply with legal obligations and protect our rights
3. Disclosure of Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: With trusted partners and service providers who perform functions on our behalf (e.g., payment processing, data analysis, marketing), subject to confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In connection with mergers, acquisitions, or the sale of all or a portion of our assets, provided that the receiving party agrees to protect your information in accordance with this Privacy Policy.
- Consent: With your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted via the Internet.
5. Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:
- The right to access the information we hold about you
- The right to request correction or deletion of your Personal Data
- The right to restrict or object to certain processing of your data
- The right to data portability
To exercise these rights, please contact us using the information provided in Section 11 below.
7. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our Site and update the Effective Date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Essential Aromatic Elements
Address: GA-312-4553, near the Cocoa Clinic, Awudome Estate, Orgle Road, Accra
Email: [email protected]